Tackling Tough Conversations with Confidence

Tackling difficult conversations is a challenge everyone faces at some point, whether in personal relationships or the workplace. While these discussions can feel uncomfortable, they are essential for clearing up misunderstandings and building stronger connections. 

Avoiding serious talks may feel easier in the moment, but over time, may lead to stress, strained relationships, and even physical symptoms like headaches or anxiety. Suppressed emotions and unresolved conflict often create resentment and weaken trust, making future communication even harder. 

The good news is that with the right mindset and a little practice, you can navigate difficult discussions with friends, co-workers, and family members with confidence and respect! Here are a few things to consider:

Start with Yourself

Before diving in, do a little soul searching. What are you hoping to achieve from the conversation? Are you making any assumptions, jumping to conclusions or do you need additional information to fully understand the issue? What beliefs or values are driving your emotions about the issue? 

Make it Safe

Choose the right time and place for the conversation. Avoid bringing up serious topics when emotions are running high. Try to find a private, quiet, neutral space without distractions. The more both of you feel comfortable and respected, the less likely the conversation is to veer off into unproductive territory by becoming argumentative, repetitive, hostile, or irrelevant.

Seek to Understand

Focus on listening and hearing what the other person has to say. Remember, this should be a dialogue, not a monologue. Ask “what” and “how” questions instead of “why” questions to better understand the issue and the other person’s perspective. Try paraphrasing what the other person said to demonstrate that you are listening. 

As with any new skill, learning to have difficult conversations takes practice. By using the above strategies and embracing open communication, you can navigate difficult conversations with confidence while building trust and connection within your relationships.

Conversation Preparation Planner

Click here to download a worksheet to prepare for a productive and respectful conversation when facing conflict.

Source: hr.berkeley.edu, hbr.org, armyreslilence.com