SUCCESS STORY: GETTING THE RIGHT CARE WITH GUARDIAN NURSES

For Wayne Martens, the Guardian Nurses program has been a key part of managing his chronic illness and helping him find a doctor who is the right fit for him.

It’s common as we age to feel burdened by our health, and to want someone who makes us feel heard and respected. For Wayne, being introduced to the Guardian Nurses program through his wife’s Sound Health & Wellness Trust plan was the first step in improving the day-to-day management of his health.

“Having a Guardian Nurse gives me someone to talk to. I’ve been retired the last four years and don’t get out much,” he says, “these nurses are sensible and smart and can provide tremendous emotional support.” 

When you participate in the Guardian Nurses program, you are paired with a Mobile Care Coordinator (MCC) nurse who provides support specifically designed to meet your needs. Wayne needed a doctor who would work with him closely to manage his symptoms while remaining compassionate and optimistic.

“Sometimes a doctor just isn’t the right fit. I’ve learned to speak up about what I need to find the right person,” he reflects, “my nurse helped me change doctors. I heard about a gentleman in my area. She set up an appointment with him, and he’s been wonderful.”

MCC Nurses are here to help you navigate the healthcare system, which can be complex and confusing.

It is possible to manage a chronic condition for years, and still struggle to get the supplies needed on time. This was a frequent problem for Wayne: “One time, I had to go a month without my supplies because they never filled my order. My nurse helped set me up with a new company that fills my orders in a timely manner.”

Easy access to doctors and the supplies to manage your condition can relieve a huge amount of stress – and that is something everyone deserves.

“I would definitely recommend the Guardian Nurses program to friends and family,” enthuses Wayne, “not too many people I know have issues like me, but they deal with other health problems and need the same support.”

For you, support may mean having a nurse check in with you at home, accompanying you to appointments, or helping you understand your diagnosis and treatment options. The Trust’s MCC nurses are here to help.

All Guardian Nurses services are voluntary, confidential, and are fully paid for by the Trust for PPO Plan participants and their covered dependents.

Visit www.soundhealthwellness.com/ppo/guardian-nurses/ to learn more.