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\nRichard Waits has been a Trust participant for more than 22 years, including 20 years working at Haggen. As a Union rep and Wellness Volunteer, he spent much of that time helping others understand their benefits. But when a health crisis came up unexpectedly, he needed support himself. That\u2019s when the Guardian Nurses Mobile Care Coordinator (MCC) Program stepped in to help.<\/p>\n
Richard had just suffered a heart attack and was diagnosed with a heart arrhythmia. He was in the hospital, overwhelmed and unsure of what came next. His wife, also a longtime Trust participant , was by his side\u2014stressed and trying to keep up with everything. Then something unexpected happened.<\/p>\n
\u201cOn the second day, this guy just shows up at the hospital,\u201d Richard recalled. \u201cIt was Samuel Hirst, a Guardian Nurse. He already had our paperwork, knew who we were, and got everything started. He faxed documents, talked to doctors, and had forms filled out right there with us. It was incredible.\u201d<\/p>\n
“If you\u2019re in a situation where you feel overwhelmed, just make the call. Emergencies are never expected, and Guardian Nurses help you navigate them.\u201d<\/strong><\/p><\/blockquote>\n
As Richard explained, when a PPO Plan participant is admitted to the hospital, the Guardian Nurses program is notified through the system and they send a Mobile Care Coordinator directly to the hospital to offer help in person.<\/p>\n
For Richard\u2019s wife, the support was a huge relief. \u201cShe said it was such a weight off her shoulders. We were in crisis and having someone step in to handle all that meant the world to us.\u201d<\/p>\n
Beyond the Paperwork<\/h4>\n
But Sam didn\u2019t just show up once. When Richard was transferred to a second hospital, Sam was there again. When post-surgery appointments were scheduled, Sam was taking notes. He followed up, checked in after the surgery, and even called Richard once he was home.<\/p>\n
Now Richard is working to spread the word so more people know this benefit exists before they need it. His advice to fellow participants? \u201cJust make the call,\u201d Richard urges, whether you face an inpatient hospitalization, surgery, or learn of a serious diagnosis. \u201cThe program is private. It\u2019s part of your health insurance. And it\u2019s there to help.\u201d<\/p>\n
\u201cIt felt like I was being taken care of,\u201d Richard said. \u201cLike I wasn\u2019t just a number. That level of care? You don\u2019t forget it.\u201d<\/strong><\/p><\/blockquote>\n
Completely confidential. No cost. Real support.<\/h4>\n
The Mobile Care Coordinator (MCC) Program is available to all eligible PPO Plan participants, including spouses and dependent children.<\/p>\n
To request help from an MCC Nurse if you are going to be hospitalized, or for a serious health condition, call (877) 362-9969<\/b> and select option 2.<\/p>\n","protected":false},"excerpt":{"rendered":"
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